Karwur GVK, Ceasarany NC. Pengaruh Kualitas Layanan Pramugari Terhadap Kepuasan Penumpang Maskapai Batik Air . communicology [Internet]. 2020Jul.13 [cited 2025May7];8(1):70 -83. Available from: http://103.8.12.212:33180/unj/index.php/communicology/article/view/11980