The Implementation of an Electronic Integrated Management System at PT. ASDP Indonesia Ferry (Persero)

Abstract

This research aims to increase information and knowledge related to digitalization innovations developed and implemented by PT ASDP Indonesia Ferry (Persero), namely Electronic Integrated Management Systems to support daily office work needs starting from the administration process (submission), preparation process, approval process to the process of storing company procedural documents. This research uses a qualitative approach with data collection techniques, namely observational studies, literature studies, interviews and documentation as primary data, while the secondary data used are previous articles/journals and books related to the research. In this research, researchers used a purposive sampling technique to take some data sources, namely informants or research subjects from the total number of informants, so that they became data sources that were relevant to the research topic. And the researcher validated the data in this research using triangulation techniques and in analyzing the data the researcher used an interactive analysis model.

The research results show that the implementation of E-SMT to date has gone well according to its function in managing SOPs at ASDP. However, several SOP management processes have not been fully integrated into the application. So the implication of this research is that to achieve employee performance that is classified as more effective, companies must pay attention to the obstacles that occur and develop an E-SMT application that is designed and built so that the SOP management process can run optimally and completely digitally so that there are no more processes manually.