Analysis of Service Excellent at PT Home Tester Indonesia
Abstract
Service Excellent is an activity carried out by a service provider with the specific aim of providing satisfaction that can be felt by customers. Services must be connected to consumers' hopes and desires for the products or services offered by a company so that consumers feel satisfaction This Research is executed to find out the applied service excellent that is used by PT. Home Tester Indonesia. The methode of research used is qualitative descriptive that gives the portrayal of service excellent of PT. Home Tester Indonesia. Data collection techniques arecarried out through, namely observation, interviews, and documentation. the result of this research shows the excellent service that is done by PT. Home Tester Indonesia is good based on the attitudes, abilities, attention, actions, and responsibilities performed by the employees of the PT. Home Tester Indonesia. However, those are considered not optimal as the employees performed delayed response in serving the community.
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