Analysis of User Satisfaction Level of the Dana Application in Dki Jakarta
Abstract
This study aims to analyze the level of user satisfaction with the DANA application in Jakarta. The research employs Purposive Sampling by selecting respondents based on the criteria of having transacted using the DANA application and being at least 17 years old. Data were collected through questionnaires distributed to respondents residing in Jakarta to obtain the necessary information according to the variables studied. The data obtained were analyzed using descriptive analysis techniques, mean tests, standard deviation tests, and t-tests. The results of this study indicate that users agree on the dimensions of user convenience, system information management, application usability, and intention to reuse. Based on the mean test, the user convenience dimension scored an average of 3.98, the system information management dimension scored an average of 3.95, the application usability dimension scored an average of 4.01, and the intention to reuse dimension scored an average of 4.04. This indicates that users agree that the DANA application can be used easily with a comfortable interface design, allowing users to find information in an organized manner and utilize all offered features, leading to user satisfaction and the intention to use the application for future transactions.
References
A’yuni, S. G., & Chusumastuti, D. (2021). Pengaruh User Interface Aplikasi Shopee terhadap Minat Beli Masyarakat. Jurnal Ilmiah Manajemen Informasi Dan Komunikasi, 5(1), 49–58. https://doi.org/10.56873/jimik.v5i1.154
Abrilia, N. D., Niaga, P. T., Ekonomi, F., Surabaya, U. N., Sudarwanto, T., Niaga, P. T., Ekonomi, F., & Surabaya, U. N. (2020). Pengaruh Persepsi Kemudahan dan Layanan Terhadap Minat Menggunakan E-Wallet Pada Aplikasi DANA Di Surabaya. 8(3), 1006–1012.
Adnyana, I. M. D. M. (2021). Populasi dan Sampel. Metode Penelitian Pendekatan Kuantitatif, 14(1), 103–116.
Agung Kresnamurti Rivai P, Suneni, I. F. (2019). Pengaruh Kualitas Pelayanan, Harga dan Citra Merek terhadap Kepuasan Konsumen Pengguna Transportasi Oje Online GRAB. Jurnal Riset Manajemen Sains Indonesia (JRMSI), 10(1), 204–225.
Alanzi, T. M. (2022). Users’ satisfaction levels about mHealth applications in post-Covid-19 times in Saudi Arabia. PLoS ONE, 17(5 May), 1–11. https://doi.org/10.1371/journal.pone.0267002
Dirnaeni, D., Handrijaningsih, L., Mariani T.R, S., & Anisah, A. (2021). Persepsi Kemudahan, Customer Relationship Management Dan Kualitas Layanan Terhadap Loyalitas Pelanggan E-Wallet Melalui. Ultima Management : Jurnal Ilmu Manajemen, 13(20), 287–303. https://doi.org/10.31937/manajemen.v13i2.2203
Milani, Sheda, G. A., Wulandari, W. S., Latifah, N. N., Sakinah, F., Fatimah, A. U., & Mayasari, N. (2023). Pengaruh Kebermanfaatan , Kemudahan , Dan Sikap Terhadap Penggunaan Aplikasi DANA Pada Generasi Millenial Di Sukoharjo. Academica: Journal of Multidisciplinary Studies, 7(2), 263–282. https://ejournal.uinsaid.ac.id/index.php/academica/article/view/7393
Populix. (2022). Consumer Preference Towards Banking and E-Wallet Apps. Populix. https://info.populix.co/articles/en/report/consumer-preference-towards-banking-and-e-wallet-apps/
Saputra, A. dan D. K. (2019). Analisis Kepuasan Pengguna Sistem Informasi E-Campus di IAIN Bukit Tinggi Menggunakan Metode EUCS. Jurnal Vokasional Teknik Elektronika Dan Informatika, 7(3).
Sianipar, S. A., & Herman, H. (2020). Pengaruh Kualitas Pelayanan dan Fasilitas Terhadap Kepuasan Pengguna Jasa Transportasi Umum Trans Batam. Jurnal Ilmiah Kohesi, 4(3), 149–155.
Sitompul, S. (2022). Kecurangan (Fraud) Ditinjau Dari Sisi Kualitas Pelaksanaan Good Corporate Governance, Size Serta Kompleksitas A. 2(1), 26–36.
Soeprajogo, M. P., & Ratnaningsih, N. (2020). Perbandingan Dua Rata-rata Uji-T.
Syamsu, H. (2021). Analisis Deskriptif Hasil Belajar Pendidikan Jasmani, Olahraga, dan Kesehatan Berdasarkan Gaya Belajar SMP. Jurnal Edukasi Nonformal, 2(2), 17–21. https://ummaspul.e-journal.id/JENFOL/article/view/2404
Zada, C. (2021). Penggunaan E- Wallet atau Dompet Digital sebagai Alat Transaksi Pengganti Uang Tunai Bagi UMKM di Kecamatan Banjarmasin Tengah. Ilmu Ekonomi Dan Pembangunan, 4, 251–268.
