Azzahra, S. F., Osly Usman, and Suherdi. “Analysis of Customer Complaints Management in The Customer Care Department at PT X”. International Student Conference on Business, Education, Economics, Accounting, and Management (ISC-BEAM), Vol. 2, no. 1, Aug. 2024, pp. 2580-93, doi:10.21009/ISC-BEAM.012.188.