Raidah, Raden Atia, Setyo Ferry Wibowo, and Rahmi -. “ANALISIS PENGARUH E-SERVICE QUALITY DAN PERCEIVED SERVICE VALUE TERHADAP KEPUASAN PELANGGAN TOKOPEDIA”. JRMSI - Jurnal Riset Manajemen Sains Indonesia 10, no. 1 (April 29, 2019): 148 - 166. Accessed April 21, 2026. http://103.8.12.212:33180/unj/index.php/jrmsi/article/view/11008.